Data Deletion and Account Deletion Policy for SpeakX App

   

Updated 31st May 2024

Purpose This policy outlines the procedures for users to request deletion of their data and account from the SpeakX App. It ensures compliance with data privacy regulations and respects users' rights to control their personal information.

Data Deletion Policy

1. User Data Types:

   • Personal Information: Name, Email, Mobile Number, etc.
   • Usage Data: Interaction logs, preferences, etc.
   • Any other data collected through the app as detailed in our Privacy Policy.

2. Requesting Data Deletion:

   • Users wishing to delete their data must send an email to contact@ivypods.com with the subject line "Data Deletion Request".
   • The email must include the user's mobile number to verify their identity and process the request.

3. Processing the Request:

   • Upon receiving the request, our support team will verify the user's identity using the provided mobile number.
   • Verified requests will initiate the deletion process, which includes removing all personal and usage data associated with the user's account.
   • Users will receive a confirmation email once their data has been successfully deleted.

4. Time Frame:

   • Data deletion requests will be processed within 30 days from the date of request receipt.

Account Deletion Policy

1. Requesting Account Deletion:

   • Users wishing to delete their SpeakX App account must send an email to contact@ivypods.com with the subject line "Account Deletion Request".
   • The email must include the user's mobile number to verify their identity and process the request.

2. Processing the Request:

   • Upon receiving the request, our support team will verify the user's identity using the provided mobile number.
   • Verified requests will initiate the account deletion process, which includes removing the user's account and all associated data from our systems.
   • Users will receive a confirmation email once their account has been successfully deleted.

3. Time Frame:

   • Account deletion requests will be processed within 30 days from the date of request receipt.

Important Notes:

• Once deleted, the data and account cannot be recovered.
• Certain data may be retained if required by law or for legitimate business purposes, which will be communicated to the user.

Contact Information: For any queries or further assistance, users can contact our support team at contact@ivypods.com.